Is data recovery from an iPhone/iPad possible?

(This is an update of a post we wrote a few months ago, but a lot of people have been calling us about recovering data from iPhones, so it does bear repeating)

Short answer: maybe

Long answer: yes, but it really depends on what has happened to your data, i.e. did you delete photos, erase all content and settings, or is your device not turning on at all? These are all very different scenarios and will affect the likelihood of being able to recover your data.

Apart from trying to recover data directly from your iPhone/iPad, there might be another option; we might be able to recover data from an iTunes backup that you didn’t even know you had. How you ask? If you’ve ever connected your iPhone/iPad to your computer, iTunes would have asked if you would to keep your backups on iCloud or on ‘this computer’.

(click to enlarge)

If you have chosen the iCloud option, click here and then enter your Apple ID and password (the same one that you use to buy songs from iTunes for example) and you should see something like this, and with a little luck, the data you are looking for might be there.

If the option to back up to ‘this computer’ has been chosen, then we might be able to help. Every time you plug-in your iPhone/iPad to charge at night (as long as your computer and device are on the same wi-fi network) your iPhone/iPad should have been backing up to your computer. Here at Data Recovery Works we have software that allows us to access these backups and try to recovery your data. If you are someone who is comfortable installing and using software downloaded from the Internet, this could be the type of issue you try to fix on your own – be careful though and follow all instructions that come with the software! If you’d rather leave it to the professionals, bring in your computer and we can have a look at it for you.

If you would like more information about the above processes, check out the Apple KB articles here and here.

As always, don’t hesitate to get in touch with us if you have any questions or need data recovery and feel free to add us on Facebook, Instagram, or Twitter. If you sent us a letter in the post, we’d probably read that too 😉

-Data Recovery Works

Before you upgrade to iOS11…

…backup your device! These days the upgrade process tends to go smoothly, but whenever making changes to the operating system of a device, there is a small chance something could go wrong and you might have data loss. There are two ways your iPhone/iPad could be backed up: 1] to iCloud 2] to your computer. Open up iTunes and you can see which one you are doing and the date of the last backup. The advantage to a local backup is that if you need to restore your phone, you don’t have to wait for it to download everything from the cloud, whereas with the cloud you can restore your phone regardless of where your computer is.

If something happens to your iPhone/iPad during the upgrade process, it is very unlikely that data recovery will be possible, so this backup is important. If you do need data recovery from other devices, get in touch with us today!

iTunes