[1] Backup [2] Upgrade to iOS 12

It looks like iOS12 should be available on September 18th. There have been countless articles written about the new features it has, so we won’t delve too deeply into those here, but you can look here, here, here, or here if you would like to find out more.

As with every operating system upgrade, be it Windows, macOS, iOS, Android, or Linux, backing up BEFORE you do the upgrade is the essential first step that not everyone makes. Upgrades in the past few years have gotten a lot more reliable, but there are always cases of unfortunate people running into issues during an upgrade, and without a backup, you could really be putting your data at risk. Data recovery is possible in situations like this, but success is a lot more likely from a hard drive than a smart device. That being the case, make sure you back that iPhone or iPad up sooner rather than later. See our post from before the release of iOS11 for some quick and easy instructions to backup your phone with iTunes.

As always, if you need data recovery, get in touch us today and we’ll do whatever we can to help you!

Is data recovery from an iPhone/iPad possible?

(This is an update of a post we wrote a few months ago, but a lot of people have been calling us about recovering data from iPhones, so it does bear repeating)

Short answer: maybe

Long answer: yes, but it really depends on what has happened to your data, i.e. did you delete photos, erase all content and settings, or is your device not turning on at all? These are all very different scenarios and will affect the likelihood of being able to recover your data.

Apart from trying to recover data directly from your iPhone/iPad, there might be another option; we might be able to recover data from an iTunes backup that you didn’t even know you had. How you ask? If you’ve ever connected your iPhone/iPad to your computer, iTunes would have asked if you would to keep your backups on iCloud or on ‘this computer’.

(click to enlarge)

If you have chosen the iCloud option, click here and then enter your Apple ID and password (the same one that you use to buy songs from iTunes for example) and you should see something like this, and with a little luck, the data you are looking for might be there.

If the option to back up to ‘this computer’ has been chosen, then we might be able to help. Every time you plug-in your iPhone/iPad to charge at night (as long as your computer and device are on the same wi-fi network) your iPhone/iPad should have been backing up to your computer. Here at Data Recovery Works we have software that allows us to access these backups and try to recovery your data. If you are someone who is comfortable installing and using software downloaded from the Internet, this could be the type of issue you try to fix on your own – be careful though and follow all instructions that come with the software! If you’d rather leave it to the professionals, bring in your computer and we can have a look at it for you.

If you would like more information about the above processes, check out the Apple KB articles here and here.

As always, don’t hesitate to get in touch with us if you have any questions or need data recovery and feel free to add us on Facebook, Instagram, or Twitter. If you sent us a letter in the post, we’d probably read that too 😉

-Data Recovery Works